BPO Resume Format

By | June 5, 2010

A Business Processing and Outsourcing resume outlines the owner’s ability to work with and for diverse client accounts globally. The resume should give sense of diversity since the BPO industry deals with an International and diverse, this resume therefore reflects the client’s ability to handle the diversity o clients he may encounter. It can be used as a guide when applying for various jobs which includes call center management jobs, transcription experts management jobs etc.

Sample BPO Resume

Jenny Anderson

Atlanta GA

Zip Code 53647

Telephone 086-84271818

Objectives

To achieve and surpass the set sales targets.

Work Experience

2006-Presently: Client Connection ltd: Call Centre Agent

Duties

I did English transcriptions.

I served as online customer care representatives

I serviced client’s websites.

I received and made sales calls to market the client’s products.

I conducted online market survey and research for clients.

Conducted telephone market surveys.

2004-2006: Marko Business Processing: Telesales agent

Duties

I called various customers and introduced the products to them.

I solved various customers inquiries about the products sold.

Took customer through product user manuals on phone.

I marketed the client’s products and services to our customers.

2002-2004:  Globeroute Inc: Customer Care Agent

Duties

Negotiating contracts with clients.

Providing information about the company whenever I was required to.

Briefing the client on various products.

Taking customers through the business processes when they seek our services.

Picking calls at the office and ushering in visitors.

2001-2004: De Paul University

Bachelor of Arts in Leadership and management.

Achievements

Making the biggest sale volume at Win world BPO.

Hobbies

Watching TV

Hiking

Reading novels

Referees

Can be provided upon request.

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