A Business Processing and Outsourcing resume outlines the owner’s ability to work with and for diverse client accounts globally. The resume should give sense of diversity since the BPO industry deals with an International and diverse, this resume therefore reflects the client’s ability to handle the diversity o clients he may encounter. It can be used as a guide when applying for various jobs which includes call center management jobs, transcription experts management jobs etc.
Sample BPO Resume
Zip Code 53647
To achieve and surpass the set sales targets.
2006-Presently: Client Connection ltd: Call Centre Agent
I did English transcriptions.
I served as online customer care representatives
I serviced client’s websites.
I received and made sales calls to market the client’s products.
I conducted online market survey and research for clients.
Conducted telephone market surveys.
2004-2006: Marko Business Processing: Telesales agent
I called various customers and introduced the products to them.
I solved various customers inquiries about the products sold.
Took customer through product user manuals on phone.
I marketed the client’s products and services to our customers.
2002-2004: Globeroute Inc: Customer Care Agent
Negotiating contracts with clients.
Providing information about the company whenever I was required to.
Briefing the client on various products.
Taking customers through the business processes when they seek our services.
Picking calls at the office and ushering in visitors.
2001-2004: De Paul University
Bachelor of Arts in Leadership and management.
Making the biggest sale volume at Win world BPO.
Can be provided upon request.