Call Center Manager Resume Format

By | June 11, 2010

This resume exposes the applicant’s skills and experience of working at a call center. The resume outlines skills such as good communication skills, typing skills and management skills that the applicant has.

Other relevant jobs that can be applied for using this resume include transcription jobs; call center customer care jobs etc.

Sample Call Center Manager Resume

Acree W Dent

MAP 4200

Northside Park

Dallas TX 30327

404-869-3400

Objectives

To be able to start and run my own BPO, and serve local and foreign markets and accounts.

Work Experience

2009-Presently: Gig Byte: Customer care

Duties

Conducted online market survey and research for clients.

Conducted telephone market surveys.

Took customer through product user manuals on phone.

I marketed the client’s products and services to our customers.

2005-2009: Customs Kings: Call Center gent.

Duties

Serviced client’s websites.

Received and made sales calls to market the client’s products.

Called various customers and introduced the products to them.

Solved various customers inquiries about the products sold. I did English transcriptions.

Served as online customer care representatives.

Did English transcriptions.

Served as online customer care representatives.

2005-2007:  Comm. Link BPO: Customer Care Agent

Duties

Negotiating contracts with clients.

Providing information about the company whenever I was required to.

Briefing the client on various products.

Taking customers through the business processes when they seek our services.

Picking calls at the office and ushering in visitors.

Education

2001-2005:  Martin Luther University

Bachelor of Arts in Marketing.

Achievements

Closed a major contract at Customs and Kings

Hobbies

Listening to music

Watching movies

Reading novels

Referees

Can be provided upon request

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Call Center CV

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