Call Centre Manager Resume Format

By | September 15, 2010

Call Centre Managers are responsible for the supervision of staff members. They set goals and monitor progress of the staff. They are responsible for implementing and, if required, modifying company’s policies. They are also responsible for hiring and training new staff members. They are responsible for handling customers’ complaints and queried. They maintain records of the performance and communicate the progress reports to the higher authorities.

Call Centre Manager Resume Format

Kellen McClure
167 Stafford Hollow Rd
Monson, MA 01018
Phone: (765) 652456
kellen@youremail.com

Objective:
Looking to work as call centre manager in a well-established organization.

Summary of Qualifications:

• Successfully implemented and modified, according to the growing needs, companies’ policies.

• Successfully supervised hundreds of staff members

• Extensive experience of recruiting and training new staff.
Career Experience/Job History:
2005-Present
SITCOM International BPO and Networking

Call Centre Manager

• Handled customers’ queries and complaints.

• supervised and monitored the work of subordinates.

• hired and trained new staff.

• Handled the tasks of effectively implementing company’s policies and modifying them if needed.

2000-2005
STARS International BPO AND Networking

Call Centre Manager

• Ensuring the effective running of the organization.

• Managing teams and monitoring the quality of their work.

• Implementation of company’s policies.

Achievements:

• Received the Manager of the Year Award (2004).
• Received wide appreciations from the executives for the effective management of the company.

Education:

2000 -2002
University of Boston, MBA (Operations Management)
1996-2000
University of Boston, Bachelors of Arts in English Literature

References upon Request