Call Centre Operations Resume Format

By | June 5, 2010

This resume exposes the applicant’s understanding of the operations of a call centre from sourcing of clients to pitching for contracts. He should know or be able to estimate how many agents would be needed for a certain job. The applicants should also show in the resume the experience period he has and with which organizations. The r can resume sample below can be used to apply for jobs like call center agents jobs, customer care and sales jobs.

Sample Call Centre Operations Resume

Ingle Wood


Zip Code 63542

Telephone 087-7291510


To achieve and surpass the set sales targets set by clients.

Work Experience

2005-Presently: MarkeTel Inc: Telesales agent


Negotiating contracts with clients.

Providing information about the company whenever I was required to.

Briefing the client on various products.

Taking customers through the business processes when they seek our services.

Picking calls at the office and ushering in visitors.

2002-2005: Clear Con ltd: Call Centre Agent


I did English transcriptions.

I served as online customer care representatives

I serviced client’s websites.

I received and made sales calls to market the client’s products.

I conducted online market survey and research for clients.

Conducted telephone market surveys.

1999-2002:  GlobMax BPO: Manager Customer Care Division


I called various customers and introduced the products to them.

I solved various customers inquiries about the products sold.

Took customer through product user manuals on phone.

I marketed the client’s products and services to our customers.


1995-1999: St Luke s University, Bachelor of Arts in Marketing.


Being promoted to Manager of customer Care at Globmax.


Listening to music

Watching movies

Reading novels


Can be provided upon request

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