Call Center Resume Format

This resume exposes the applicant’s skills and experience of working at a call centre. The resume outlines all the companies the applicant has worked for and the roles he played at that company. His extra skills are also shown through his achievements and responsibilities all listed in the resume which can also be used to apply for jobs like call center customer care jobs, telesales agent jobs etc.

Sample Call Center Resume

Christopher Wallace

Boston Massachusetts

Zip Code 76862

Telephone 452-33982521

Objectives

To achieve and surpass the set sale targets always.

Work Experience

2007-Presently: Win world Business Processing: Telesales agent

Duties

I called various customers and introduced the products to them.

I solved various customers inquiries about the products sold.

Took customer through product user manuals on phone.

I marketed the client’s products and services to our customers.

2005-2007: Client Connection ltd: Call Centre Agent

Duties

Did English transcriptions.

Served as online customer care representatives

Serviced client’s websites.

Received and made sales calls to market the client’s products.

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Conducted online market survey and research for clients.

Conducted telephone market surveys.

2005-2007:  Global Matrix BPO: Customer Care Agent

Duties

Negotiating contracts with clients.

Providing information about the company whenever I was required to.

Briefing the client on various products.

Taking customers through the business processes when they seek our services.

Picking calls at the office and ushering in visitors.

2001-2005: Albert Einstein University

Bachelor of Arts in Marketing.

Achievements

Making the biggest sale volume at Win world BPO.

Hobbies

Listening to music

Watching movies

Reading novels

Referees

Can be provided upon request

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