Customer Service Manager Resume Format

By | June 5, 2010

Customer service manager resume is used to seek for job openings in the public relations and communication department. This resume can be used to seek for public relations jobs, corporate communications jobs, customer service jobs etc. It follows the basic resume structure of personal information, career objective, Professional summary, Educational background, other skills, hobbies and references.

Sample Customer service manager resume

Arnold Johnson

747 West Street,

Jefferson City, Missouri 46575

Home: 756-4636-73737   Cell: 756-63464-63748

Email: johnsonarn@ymail.com

Career objective:

Fully committed individual looking to offer my extensive business experience and customer service in a challenging customer service role in a reputable firm

Professional Experience

2008 to present: Wal-Mart Stores, Jefferson City, Missouri Customer Service Manager

Responsibilities

Identifying and making recommendation for process improvements.

Motivating employees to achieve personal goals and to consistently meet expected quotas

Building a teamwork environment that encouraged hard work and collaboration.

Ensuring workflow efficiencies, customer service excellence, and quality assurance

2006-2008: Zinc Energy, Jefferson City, Missouri, Credit Analyst

Responsibilities

Performed credit analysis to determine the approval of customers’ lines of credit

Resolved issues involving account discrepancies, product delivery and cost allocation.

2005-2006:  Zinc Energy, Jefferson City, Missouri, Store Associate

Responsibilities

Managed and trained personnel in areas of record keeping and invoice processing.

Scheduled payment arrangements and product pick-ups

Education

Missouri Community College, Jefferson City

Bachelor of Business Administration, customer service major 1999

Computer Skills

MS Word, Excel and PowerPoint

References:

Available on request

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