Customer Service Skills Resume Format

By | June 5, 2010

This resume exposes the potential employer to the skills and the ability of the applicant. It gives a profile of the jobs that one has done, naming the particular organization the owner was working for. It also lists the capacities and positions that were held and also the duties and responsibilities that were performed. It can be used when applying for customer care jobs, public relations officer jobs etc.

Sample Customer Service Skills Resume

John Simpson

Edomonton

Zip Code 6347

Telephone 860-536253-367

Objectives

To manage and own a multinational customer care and marketing firm.

Work Experience

2002-Presently: Brighton Caterers, Client Relations

Duties

I am in charge of taking orders from clients.

Negotiating offers with the clients.

Briefing the kitchen staff on what the clients’ requirements were.

Conducting interviews with customers to gauge their satisfaction, service wise

1998-2002: Isis Casino, Customer Care

Duties

Showed first newcomers to play and gamble.

To explain the terms and conditions of games to clients.

To offer free tips on gambling

To usher in people into the casino.

Ensured the table managers don’t over associate with clients.

1996-1998:  Bristol Construction, customer care representative

Duties

Negotiated contracts with clients.

Provided information about the company whenever I was required to.

Briefed the client on the job going on in the field.

Accompanied clients to the sites and briefed them.

Picked calls at the office and ushered in visitors.

1993-1996 St Mary’s University Minnesota

Bachelor of Science in Business Administration.

Achievements

Bringing in the biggest client Bristol construction has ever had.

Closing a deal with clients for Brighton caterers.

Hobbies

Jogging

Watching movies

Listening to music.

Referees

Can be provided upon request

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