Inbound Call Center Resume Format

By | June 5, 2010

This resume exposes the applicant’s abilities to speak fluently and audibly. It should outline the responsibility and duties that were assigned to him/her. It is also important to include the group of people one led or supervised before. The organizations the applicant has previously worked for and positions he/she held should also be mentioned. The sample resume below can be used a guide to apply for jobs like call center agent jobs and customer care agent jobs.

Sample Inbound Call Center Resume

Nicky Stanton

Allabama

Zip Code 67364

Telephone 726-32905960

Objectives

To run a multi lingual telesales centre with international clients.

Work Experience

2007-Presently: Telecare Communications: Telesales agent

Duties

Calling various customers and introducing the products to them.

Solving various customers inquiries about the products sold.

Taking customer through product user manuals on phone.

Marketing the client’s products and services to our customers.

2005-2007: Globetel ltd: Call Centre Agent

Duties

I did English transcriptions.

I served as online customer care representatives

I serviced client’s websites.

I received and made sales calls to market the client’s products.

I conducted online market survey and research for clients.

Conducted telephone market surveys.

2005-2007:  Bitmax Exchange. : Customer Care Agent

Duties

Providing information about the company whenever I was required to.

Picking calls at the office and ushering in visitors.

Briefing the client on various products.

Negotiating contracts with clients.

Taking customers through the business processes when they seek our services.

Education

2001-2005: Oxford University, Bachelor of Science in Telecommunications.

Achievements

Graduating with honors.

Being assigned to supervise English telesales accounts.

Hobbies

Watching TV

Listening to music

Reading novels

Referees

Can be provided upon request.

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