A KPO resume outlines the owner’s ability to work with and for diverse client accounts globally. This industry deals with an International and diverse clients, the resume should therefore reflect the applicants’ ability to handle the diversity of clients he may encounter. It can be used for applying for positions like call center management jobs, outbound and inbound customer care jobs etc.
Sample KPO Resume
Zip Code 662197
To eventually open my own BPO and serve international as well as local clients.
2008-Presently: Click Nett ltd: Call Centre agent
Negotiating contracts with clients.
Providing information about the company whenever I was required to.
Briefing the client on various products.
Taking customers through the business processes when they seek our services.
Picking calls at the office and ushering in visitors.
2003-2008: Millennium Business Processing: Telesales agent
Made calls to various customers and introduced the products to them.
I solved various customers inquiries about the products sold.
Took customer through product user manuals on phone.
I marketed the client’s products and services to our customers.
2000-2003: Teletech Inc: Customer Care Agent
Served as online customer care representatives
Serviced client’s websites.
Received and made sales calls to market the client’s products.
Conducted online market survey and research for clients.
Conducted telephone market surveys.
I did English transcriptions.
1996-2000 Yale University, Bachelor of Commerce, Marketing Major.
Meeting and surpassing my sale targets by 80% in 2008.
Can be provided upon request.