Outbound Call Center Resume Format

By | June 5, 2010

This resume reflects a clear understanding and wide experience of telesales. The resume should indicate the applicant’s ability to speak fluent and clear English.  It should outline the responsibility and duties that were assigned to him/her. It should also emphasis on the applicants experience with a diverse group of clients whom he has served previously and can be used to apply for jobs like sales jobs, customer care jobs etc.

Sample Outbound Call Center Resume

Shane Whittaker

Memphis

Zip Code 7342

Telephone 988-598762

Objectives

To close big business deals through telesales.

Work Experience

2008-Presently: TeleMatrix Inc: Call Centre Agent

Duties

I called various customers and introduced the products to them.

I solved various customers inquiries about the products sold.

Took customer through product user manuals on phone.

I marketed the client’s products and services to our customers.

2003-2008: MarkTel ltd: Marketing Agent

Duties

Providing information about the company whenever I was required to.

Picking calls at the office and ushering in visitors.

I made service introduction calls to potential clients.

I received and made sales calls to market the client’s products.

Conducted telephone market surveys.

1999-2003:  BristolMax Exchange. : Call Centre Agent

Duties

I did on phone marketing.

I served as online customer care representatives

Briefing the client on various products.

Negotiating contracts with clients.

Taking customers through the business processes when they seek our services.

1995-1999: The Wellington University

Bachelor of Arts in Journalism.

Achievements

Graduating with honors.

Hobbies

Playing Soccer

Listening to music

Watching movies

Referees

Can be provided upon request.

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