Refunds Clerk Resume Format

By | January 18, 2011

Cashiers and sales agents may do customer refunds outright on the retail floor but some industries require a processing lead time to adjudicate refund requests.  The process check fits if the customer’s money has indeed entered the books and that a refund has been approved for whatever reason.  Procedural accounting reversals require further approvals in a corporate accounting system.  Airlines are among the many companies that use an elaborate revenue management system to prompt a refund of ticket purchases.

Refunds Clerk Resume Format

Ferdinand K. Hathaway

Belvedere, Atlanta, Georgia

Phone:  (404) 657-3554


To occupy a position as a Refunds Clerk in an airline or financial company

Summary of Qualification

  • A decade of experience as a Refunds Clerk in an airline company.
  • Excellent verbal and writing communication skills, interpersonal and social skills as well as organization skills

Career Experience/Job History

2004 – Present:  Refunds Clerk, Continental Airlines

  • Accept and process approved refund requests by checking airline accounting database of actual transactions as approved
  • Recommend refund amount to Refunds Manager
  • Advise customer by phone or email that refunds are ready to be picked up
  • Effect money transfer to authorized banks.
  • Journalize the fund reversal entries in the company’s accounting ledgers.


Consistently received management commendations for fast and error-free refund processing since 2006 to the present based on customer feedback


2000 – Present:  Various in-house training and 3rd party seminars or funds management, airline ticketing operations and accounting system.

1997 – 2000: BS in Economics, Washington State University

Professional and Character References

Can be furnished upon request