Retail Customer Service Resume Format

By | September 17, 2010

Retail Customer Service Officers are responsible for selling goods and services to the customers. They interact with the customers to understand their needs and then guide them accordingly. In some work setting, they are also responsible for handling transactions and maintaining the cash draws. Senior officers are responsible for mentoring and supervising the junior staff. Moreover, they are responsible for ensuring that the organization’s customer service standards are being met and maintained. Following is the sample resume of an individual with experience in bank’s retail customer service sector.

Retail Customer Service Resume Format

Francis Lambert
140 Lingan Street,
Hilafax, MA 01020
Phone: (781) 612589
francis.lambert@youremail.com

Objective:
Looking for the position of Retail Custom Service Officer in a rewarding environment that will allow me opportunity to grow professionally.

Summary of Qualifications:

• Extensive experience of making financial reports.

• Extensive experience in training and managing subordinate staff.
Career Experience/Job History:
2005-Present
Kings Cross Bank, MA

Retail Customer Service Officer

• Writing financial reports.

• Ensuring that the company’s customer service standard are being met and maintained.

• Handling of cash

• Training of the subordinate staff and monitoring of their performance.

2002-2005
Standard Chartered Bank, MA

Retail Customer Service Officer

• Handling of cash and maintenance of records.

• Supervision and mentoring of the junior staff

• Responsible for guiding the customers on various financial issues.

Achievements:

• Graduated with Higher Honors Magna Cum Laude in 2006.

Education:

2002-2006

Boston University, Bachelors in Finance.

References upon Request

 

Customer Service CV